Website Support and hosting
From security and routine updates to complex new developments, we keep your website secure and in pristine condition.
Live progress tracking
Live progress tracking of all your support tickets via our project management system.
Optimising performance
WordPress and plugin updates to maintain optimum website performance.
Uptime monitoring
Tracking the availability and performance of your website to ensure it is online and functioning properly.
Packages designed for you
Features
Bronze
Silver
Popular
Gold
Platinum
Why do you need a support package?
It’s more important than you realise
One of the biggest threats to the modern business is a cyber attack. This can not only damage your website and reputation, but cybercriminals can steal customer data. There can be severe fines if you’re found guilty of neglecting your website’s security and are responsible for the data breach. Our website support package gives you the peace of mind that your website and your data are protected.
Having a secure website is one of the ranking factors used by search engines, which means you can be penalised if your security is not comprehensive and up to date.
We’re proactive in keeping websites secure and performance levels high. In order to provide the best user experience, your website needs to be reliable, fast, and responsive. These are all issues that can plague any website if it’s neglected.
We can save you time and ensure all updates, audits and security checks are done efficiently and correctly. With less time spent in the backend of your website, you and your team can focus on growing your business.
How extramile can help
Our support and maintenance package provides industry-leading web security, allowing us to be proactive when managing technical issues your website may develop.
Using our support management tool, you’ll experience a rapid response in connection to your query. By logging dev tickets yourself using this tool, you have full transparency of our process from start to finish. You can leave notes or attach screenshots and liaise directly with a dedicated support team member to streamline efficiency.
Our support packages range from essential support to extensive management of your website.
Frequently asked questions
How long will it take for a ticket to be completed?
Once a ticket has been logged, the support team will triage, review the tickets and then agree on an estimated timeframe, all of which you will be able to see on your Monday.com dashboard.
How do I check the status of my tickets?
On your Monday.com dashboard, you can see a table view of all tickets logged. This gives you visibility of any status changes, ticket updates and the estimated date of completion.
How can I check my monthly allowance?
Your Monday.com dashboard allows you to monitor how many hours have been used, along with the remaining hours for the month.
What do I do if my website goes down?
Either log a critical ticket on your Monday.com dashboard, or call our support team on +44 01785 850774 and select option 6.
How often will my website be updated?
Depending on which support package you take out with us, your website will be updated quarterly, monthly or bi-weekly.